If for any reason you decide the items you received are not right for you, they can certainly be returned for a full refund or exchange.
4.Ellady is responsible for the returning shipping fee under following circumstances:
Wrong items are sent.
5.Ellady is not responsible for the returning shipping fee under following circumstances:
Size doesn't fit.
Customer simply doesn't like the item.
Once we have received your package, if you ask for return, your refund will be processed within 3 business days. You will be notified via email at the address listed on your account when this transaction has taken place.
Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
If you ask for exchange, exchange will be sent in 3 business days when we get the returned items. Thanks for your cooperation and understanding.
For Unpaid Orders
In some cases you want to change the order information such as add or reduce some items, or change items, or update shipping options after you just placed the order but have not paid for it, please login your account in Ellady and reorder, or you simply contact us here.
For Paid Orders
If you find that you have made a mistake or you want to make some changes for the order you have already paid, please contact us here.
For Shipped Orders
Usually the processing time of an order is 1-3 business days, during this time we can modify or cancel your order but after we ship the package out, we cannot modify or cancel it for you.
View Order Cancel Status
Once the order is canceled the order status is marked "Cancelled". You can view order status in "Order History" after sign in.
If you find that the size or color you get is not the same as shown on the website, don’t panic and worry. In order to solve your problem as soon as possible, please put them on first and see how it turns out. If they don't fit you well, you could return them definitely. For any question, you can email us at email@example.com.